Frequently Asked Questions
How does the 30-day free trial work?
If you cancel your trial within 30 days of the day you signed up, you won't be charged a thing. If you don't cancel your trial (which probably means you are loving EquityFeed) you will be billed the day after your 30 days expires. Your "re-bill date" is always displayed and clearly visible when you login.
Do I need a credit card to sign up for the 30-day free trial?
Yes. Your credit card will only be validated to ensure it is a real card. THERE WILL BE ABSOLUTELY NO CHARGE ON YOUR CREDIT CARD. You will only be charged if your subscription auto-renews after the trial.
Can I change my plan during the 30-day free trial period?
Yes, you can upgrade or downgrade to a different plan during your trial period. Please understand that you will not receive an additional 30-day trial; you will continue with the same trial period from when you originally signed up.
Can I upgrade or downgrade my plan at any time?
Yes. You can upgrade or downgrade your plan at any time. When upgrading to a higher plan you will be charged any differential costs on a pro-rated basis. There are no pro-rated refunds on downgrades.
Still have questions?
If you have additional questions about EquityFeed or any of its features, please contact us directly.
Do I have any obligations during or after my 30-day trial?
No. EquityFeed is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. Should you cancel, you won't be billed for any future months and you will be able to access the service for the remainder of your current month.
How do I cancel my 30-day trial or paid plan?
To cancel your 30-day trial or paid subscription at any time, just sign-in to EquityFeed and then click on the "Cancel my Account" link.
Do I need any special software to run EquityFeed?
You will need to have the latest Java plugin installed on your computer. Click here to check if Java is already installed. Other than that all you need is a computer and a standard broadband internet connection.
Are there any extra data fees or exchange fees?
No. EquityFeed's plans already include all data fees and exchange fees. There are absolutely no additional hidden costs.
Which forms of payment do you accept?
At this time we only accept Visa and Mastercard. You are emailed a payment confirmation and invoice each time you are billed.